Refund policy
Last updated: 21 July 2026
We want you to be happy with your order. This policy explains how returns, replacements and refunds are handled for purchases from You Can’t Make It Up.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under that law.
If an item is faulty, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Made-to-order products and change of mind
Our products are printed especially for each customer after an order is placed. Unless required by law, we do not accept returns or provide refunds for change of mind, including where:
- the wrong size, colour or product was selected;
- the customer no longer wants the item;
- the item was found elsewhere at a lower price; or
- delivery took place within the stated timeframe but is no longer required.
Please check the product description and size guide carefully before ordering.
Faulty, damaged or incorrectly supplied products
Contact us at Monkey@ycmiu.com.au as soon as possible after receiving an item that is faulty, damaged in transit, incorrectly printed or different from what was ordered.
Please include:
- your full name and order number;
- a description of the issue; and
- clear photographs showing the product, printing and packaging where relevant.
We may need to assess the product before confirming the appropriate remedy. If the product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may choose to repair or replace the product within a reasonable time.
Incorrect size or colour selected
We cannot generally replace made-to-order products when the customer selected the wrong size or colour. This does not affect remedies available for an item that was labelled incorrectly, supplied incorrectly or did not match its published description.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will try to assist, but changes and cancellations cannot be guaranteed once production has started. Any rights available under Australian Consumer Law continue to apply.
Refund processing
Approved refunds will be returned to the original payment method. Your bank or payment provider may require additional time to process the refund after we issue it.
Contact
Email: Monkey@ycmiu.com.au